What should we do if GTM access was removed or changed?
How to restore Userguest tracking after GTM access changes
GTM access changes often happen when a new agency is onboarded or when containers are updated. When this occurs, Userguest tracking may stop working.
To restore the setup:
- Re-add Userguest access to the new GTM container
- Ensure Userguest tags or scripts are copied and published
- Notify your CSM so we can re-validate tracking
Once informed, we’ll confirm that everything is functioning correctly and that no data is lost.