What information is needed to start onboarding?

Before we can onboard your property on Userguest, we need a clear understanding of both your technical setup and your commercial objectives. This information allows us to configure tracking correctly, personalize campaigns, and ensure that everything works smoothly from day one.

To begin onboarding, please prepare the following details:

• Property name and brand, exactly as displayed publicly

• Number of rooms, which helps with benchmarks and reporting

• Booking engine URL, where conversions take place

• PMS / CRS provider, to ensure technical compatibility

• Contact details for marketing and revenue stakeholders

• Your main commercial objectives, such as increasing direct bookings, improving parity messaging, or promoting specific offers

Providing this information upfront helps us avoid delays, reduce follow-up questions, and launch meaningful campaigns faster. If you’re unsure about any of these items, your Customer Success Manager (CSM) will guide you through the process.