How to create a notification
Notifications are the on-site messages that appear on your hotel website or booking engine to encourage direct bookings. Here's how to create one from scratch.
Before you start
Make sure your offer or promo code is already live and bookable on your booking engine. Userguest displays the offer — it doesn't create it.
Step 1 — Open Notifications
In the left menu of your dashboard, click Notifications. You'll see your existing notifications listed by type: Promotions, Social Proofs, Smart, and Boosters.
Step 2 — Click “Add Notification”
Click the green Add Notification button in the top-right corner. This opens the creation form.
Step 3 — Fill in the basics
- Name — an internal label only your team sees (e.g. Summer Offer 2025)
- Targeted Hotels — select the property this applies to
- Notification type — select Promotion
- Status — leave as Enabled
Step 4 — Write your message
Fill in the Text section:
| Field | What to write | Example |
|---|---|---|
| Header | Main title visitors see | Book directly & save 15% |
| Body | Short supporting line | Free breakfast included |
| CTA text | Button label | BOOK NOW |
| CTA URL | Your booking engine link | *https://yourhotel.com/book* |
💡 The Preview panel on the right updates in real time — check both desktop and mobile before saving.
Step 5 — Set your dates and save
Scroll to Publication Dates → click + Add New Dates → set start and end date → click Save and Close.
⚠️ If you want the notification to run indefinitely, leave Publication Dates empty.
Need help?
Contact your CSM or click Contact support at the bottom left of your dashboard.